Returns & Refunds

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer returns and exchanges under the conditions below.

Items are eligible for return within 7 days of delivery if: • The item is unused, unworn, and in its original packaging. • Tags are still attached and intact. • The item is not a custom/made-to-order wig (these are non-returnable unless defective). • You have proof of purchase (order number or payment receipt).

The following items cannot be returned or refunded: • Custom-made wigs (orders made to your specific measurements and preferences). • Hair care and beauty products that have been opened or used. • Items purchased during clearance/final sale. • Items damaged due to improper care or use.

Once your return is received and inspected, we will notify you via WhatsApp or email within 3 business days. • Approved refunds are processed within 5–7 business days. • Refunds are issued to your original payment method or as store credit. • Shipping costs are non-refundable. • You are responsible for return shipping costs unless the item was defective.

We happily exchange items for a different size, length, or colour where stock is available. Contact us on WhatsApp within 7 days of delivery to initiate an exchange.

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a full replacement or refund at no cost to you.

1. WhatsApp us at +234 903 541 2919 with your order number and reason for return. 2. We will provide return instructions and a return address. 3. Ship the item back using a trackable courier. 4. Share the tracking number with us. 5. Await confirmation and refund/exchange processing.